How Do You Reject A Customer Request For A Refund?

How do you reject customer request for discount?

If you absolutely have to reply negatively to the customer’s request for a discount, do so politely.

Say you’re sorry, but that the price you offered them is the best value package.

Stand your ground without getting defensive or forceful, even if the customer insists..

Can a store refuse to give refund?

Businesses should ensure they always provide a proof of purchase (such as a receipt) for any goods sold. A business is not obligated to offer a refund to a consumer for a change of mind. However, just because retailers are not legally required to offer change of mind returns, doesn’t mean they can’t.

How do you reject someone nicely?

7 expert tips to reject someone nicelyBe honest. They don’t say that honesty is the best policy for nothing. … Prepare yourself. … Do it face to face. … Stick with “I” statements. … Know that what you’re feeling is normal. … Avoid putting it off. … Don’t give false hope.

How do you say no to a request?

4 different ways to say no that still make you likeable”Let me think about it.” This is a polite and professional way of asking for more time to consider the request. … “The idea sounds great! It’s just that . . . ” … “I can’t today. … “I’m sorry, but I can’t.” … 4 steps to back out of a commitment gracefully.

What is a good refund policy?

The best Policy you can have is the simplest one. If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not. You can return a product for up to 30 days from the date you purchased it.

How do you deal with a customer asking for refund?

What Should You Do if a Customer Wants a Refund?It helps to have your refund policy clearly laid out in your contract or terms of services. … First and foremost, try to solve the problem calmly without losing anything. … Next, offer additional services thrown in as freebies. … Consider giving the dissatisfied customer a coupon or a certificate for a future discount.More items…•

How do I write a letter declining a refund?

Take an Apologetic Stance. Express polite regret, but state clearly that you are declining the request and provide the reason in your main paragraph. Cite a specific company policy to justify your decision whenever possible.

What to say to get a refund?

Just simply asking for a refund, explaining the problem to the best of your ability, and saying please and thank you should be enough. And if it isn’t, they’ll let you know what else needs to be done. If you are the least bit considerate, you don’t need to worry about it.

How do I decline a request?

Their best tips are below.Genuinely hear their request.Focus on what you CAN do.Be gentle and provide next steps.Don’t waste time, but don’t burn bridges either.Decline with gratitude.Offer alternatives.Position yourself as the expert.Be clear, transparent and upfront.More items…•

How do you write a rejection email to a customer?

Customer request rejection letterAcknowldge that you have received the customer’s request.Regret that you will not be able to fulfill the request or honor.State why and apologize for not being able to do so.Offer a solution or a compromise if there’s room to offer one.Offer the customer to contact you and to discuss the matter further with you.